FAQ
Most frequent questions and answers
Please Note:
Delivery delays may be experienced due to COVID-19 disruptions and extreme weather conditions
Next-business-day guarantee currently suspended by Australia Post
1. Select/click the item you want to order
2. Select/click the size and colour and add to bag
3. View bag or continue Shopping
4. Check the summary details in the bag
5. Change the quantity or remove item
6. Apply the available promotional code
7. Proceed to checkout
8. Once all necessary information is filled, click submit.
Once your order has been placed, you will receive a confirmation email indicates your order number and the summary of your order
Kindly type in the correct email address upon placing the order to make sure you will receive the confirmation emailz
Our delivery partner is Australia post and Sendle.
You will be provided with a tracking number for your order, then simply go to our track your order page.
Should you wish to Exchange (change of mind) an item you received, this can be arranged by simply following our Return procedures.
If the product is faulty, we offer free returns. Please see our refund & return policy.
Send us an email as soon as possible with your order no.
We won’t be able to change the address if the order is already sent.
Please send us an email through our contact us page. Email will be replied within 48 hrs.
We never want to send you something that doesn’t fit properly but it may be unavoidable because of slight differences in item sizing between manufacturers so we have size chart available on most of our product pages.
To find out the size for any item, click on the size chart in its Product Details page.
For the best fit, we do recommend buyers to not base their choice on the size they normally purchase, but to use a measuring tape and compare your measurements with our size chart.
When measuring around your body, such as bust, waist and hips, you want to ensure that it is as horizontal as possible.
Ensure that the measuring tool is always close against your body, but don’t hold it too tight.
The general rule is close but comfortable – not tight and not loose.
You may also measure a similar style of clothing you currently own, that fits you well, and compare which size it corresponds to on our size chart.
The safety and wellbeing of our employees and customers is our utmost priority. We are officially registered as a COVID Safe Business under the NSW Government.
This means all of our business hubs adhere to the latest COVID-19 Public Health Orders, including conducting contactless deliveries and ensuring physical distancing and hygiene and safety precautions for all staff.
